Rotherham, Doncaster and South Humber NHS Foundation Trust has completed a six-month pilot with Accurx, and found the technology introduced more efficient processes, better communication and improved patient experience.
The pilot was run across eight community services, following on from a successful partnership with Doncaster Primary Care Services which supported communication between patients and healthcare staff via SMS and video.
Dr Satya Raghuvanshi, head of clinical at Accurx, said: “It’s often perceived that to achieve widespread change across an organisation, complex systems or processes need to be put in place. But actually, we see time and time again that simple tech, like SMS or email messaging, can lead to vast improvements.”
A number of Accurx products were used in the new pilot to improve communications. Patient Messaging was used to send documents, letters, links, surveys, and to receive text and photo responses.
Video Consultations were used for 1:1 and